RMA Procedure Rules

  1. Any product returned to Roger (hereinafter referred to as Manufacturer or Vendor) must have an RMA number. Roger reserves a right to refuse any package that is returned without a valid RMA number.
  2. RMA procedure is applied to equipment manufactured by Roger only.
  3. All RMA numbers will be valid for a period of not longer than 14 days. Any package send to Roger after 14 days of issuance will be refused and shipped back to the Purchaser at additional cost.
  4. If you purchased Roger product not directly from Roger company, please return it to the place where you bought it.
  5. Use one RMA number per one returned product.
  6. Some repairs may be chargeable and you will receive formal advice if this is the case.
  7. If product returned as defective is found not to be defective, it will be returned back to the Purchaser at his expenses. In that case the Purchaser will be also charged with costs which may arise after triggering the RMA procedure.
  8. Any other rules and conditions are regulated by Roger Worldwide Limited Warranty (attached to each device) and General Trade Terms and Conditions

In order to trigger RMA procedure please use RMA FORM

unia flaga
Cookies user preferences
We use cookies to ensure you to get the best experience on our website. If you decline the use of cookies, this website may not function as expected.
Accept all
Decline all
Read more
Essential cookies
These cookies are necessary for the correct operation of the website and therefore cannot be disabled on this level; the use of these cookies does not involve the processing of personal data. While you can disable them via your browser settings, doing so may prevent the website from working normally.
These cookies are designed to track the users' web traffic and display advertisements that may be of interest to some users. Cookies may come from third parties and be used by them to profile your preferences. Their operation is subject to the user's consent.
Analytical cookies
These cookies are particularly intended to enable the website administrator to monitor the website traffic statistics, as well as the sources of traffic. Such data is typically collected anonymously.
Google Analytics