---
title: "Remote Technical Support - Roger"
description: "Roger - lider branży zabezpieczeń oferujący systemy kontroli dostępu, rejestracji czasu pracy, rejestracji pracy wartowników. Zapraszamy!"
url: "https://www.roger.pl/en/support/technical-support/remote-technical-support"
date: "2026-07-02T13:32:59+00:00"
language: "en-GB"
---

#  Remote Technical Support

- [Download](https://www.roger.pl/en/support/technical-support/download)
- [Newsletter](https://www.roger.pl/en/support/technical-support/newsletter)
- [News](https://www.roger.pl/en/support/technical-support/news)
- [Quick Start Guide](https://www.roger.pl/en/support/technical-support/quick-start-guide)
- [Remote Technical Support](https://www.roger.pl/en/support/technical-support/remote-technical-support)
- [FAQ - Frequently Asked Questions](https://www.roger.pl/en/support/technical-support/faq-frequently-asked-questions)

**General information**

In order to fulfill customer expectations, we would like to announce a new feature, allowing our technical support consultant to get remote access to the customer's computer. The remote connections shall enable quick location of the problem source and efficient application of corrective actions.

Remote technical support requires the TeamViewer application to establish a connection between computers (both computers must be connected to the Internet).

**TeamViewer characteristics:**

- user friendly
- installation is not required
- network configuration is not required
- voice and chat communication within the session
- highest security standard based on RSA (1024bit) and AES(256bit)
- convenient file transfer
- for Windows, Mac OS X, and Linux

**Instructions for using TeamViewer to allow ROGER technical support to get access to your computer:**

1\. Download TeamViewer and save the application in a preferred location e.g. on your desktop.

![Download TeamViewer](http://www.teamviewer.com/link/?url=979936&id=1701111201 "Download TeamViewer") [Download TeamViewer](https://www.roger.pl/en/support/technical-support/download/other/1333-team-viewer-application-english/file)

2\. Start TeamViewer by clicking its icon ![TeamViewer icon](https://www.roger.pl/images/wsparcie/wsparcie-techniczne/zdalne-wsparcie/tv15.png "TeamViewer icon") in the previously saved location.

3\. TeamViewer window shall be displayed:

![TeamViewer Window](https://www.roger.pl/images/wsparcie/wsparcie-techniczne/zdalne-wsparcie/tv15-main-w-en-logo.png "TeamViewer Window")

**Note:** *It might be necessary to add TeamViewer to firewall exceptions. Windows firewall (or other) may display the following message: “Add TeamViewer Remote Control Application to exceptions?”.*

4\. Send your ID with the problem description to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.

![Send your ID](https://www.roger.pl/images/wsparcie/wsparcie-techniczne/zdalne-wsparcie/tv15-id-en.png "Send your ID")

5\. Do not close Team Viewer. Wait until ROGER technical support consultant connects to your computer.

6\. After establishing the connection, the control panel shall be displayed above the system tray (in the bottom right corner of the Windows desktop).

![Control Panel](https://www.roger.pl/images/wsparcie/wsparcie-techniczne/zdalne-wsparcie/tv15-ses-en.png "Control Panel")

7\. After finishing the work close the session of TeamViewer by means of a red cross at the control panel.

[ defaultTeam Viewer Application (English)(18.63 MB)](https://www.roger.pl/index.php?option=com_docman&view=document&alias=1333-team-viewer-application-english&category_slug=other&Itemid=544&lang=en)

## Schema

```json
{ "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Start", "item": "https://www.roger.pl/en" }, { "@type": "ListItem", "position": 2, "name": "Support", "item": "https://www.roger.pl/en/support" }, { "@type": "ListItem", "position": 3, "name": "Technical Support", "item": "https://www.roger.pl/en/support/technical-support" }, { "@type": "ListItem", "position": 4, "name": "Remote Technical Support", "item": "https://www.roger.pl/en/support/technical-support/remote-technical-support" } ] }
```