Remote Technical Support

General information

In order to fulfill customer expectations, we would like to announce a new feature, allowing our technical support consultant to get remote access to the customer's computer. The remote connections shall enable quick location of the problem source and efficient application of corrective actions.

Remote technical support requires the TeamViewer application to establish a connection between computers (both computers must be connected to the Internet).

TeamViewer characteristics:

  • user friendly
  • installation is not required
  • network configuration is not required
  • voice and chat communication within the session
  • highest security standard based on RSA (1024bit) and AES(256bit)
  • convenient file transfer
  • for Windows, Mac OS X, and Linux

Instructions for using TeamViewer to allow ROGER technical support to get access to your computer:

1. Download TeamViewer and save the application in a preferred location e.g. on your desktop.

2. Start TeamViewer by clicking its icon TeamViewer icon in the previously saved location.

3. TeamViewer window shall be displayed:

TeamViewer Window

Note: It might be necessary to add TeamViewer to firewall exceptions. Windows firewall (or other) may display the following message: “Add TeamViewer Remote Control Application to exceptions?”.

4. Send your ID with the problem description to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Send your ID

5. Do not close Team Viewer. Wait until ROGER technical support consultant connects to your computer.

6. After establishing the connection, the control panel shall be displayed above the system tray (in the bottom right corner of the Windows desktop).

Control Panel

7. After finishing the work close the session of TeamViewer by means of a red cross at the control panel.

default Team Viewer Application (English) (18.63 MB)

unia flaga
Save
Cookies user preferences
We use cookies to ensure you to get the best experience on our website. If you decline the use of cookies, this website may not function as expected.
Accept all
Decline all
Read more
Essential
Essential cookies
These cookies are necessary for the correct operation of the website and therefore cannot be disabled on this level; the use of these cookies does not involve the processing of personal data. While you can disable them via your browser settings, doing so may prevent the website from working normally.
Accept
Marketing
These cookies are designed to track the users' web traffic and display advertisements that may be of interest to some users. Cookies may come from third parties and be used by them to profile your preferences. Their operation is subject to the user's consent.
Facebook
Accept
Decline
Analytical cookies
These cookies are particularly intended to enable the website administrator to monitor the website traffic statistics, as well as the sources of traffic. Such data is typically collected anonymously.
Google Analytics
Accept
Decline